Refunds and cancellations

Last updated 23 August 2026

This policy covers all three ExpertModz products: modded GTA accounts, cash boosts and campaign completion. It sits alongside your legal rights, it does not replace them.

The 72-hour warranty

Every order carries a free 72-hour warranty. If something is wrong with what you received inside that window, tell us and we fix it or replace it at no charge. This is the fastest route for most problems and it is the one we would rather you use.

When you get your money back

• We did not deliver. If we cannot complete your order, you get a full refund.
• It was not what the page described. Full refund, or a replacement if you prefer.
• You cancelled before we started work. Full refund.
• A boost or completion run could not be finished on your account for a reason that is ours.

When we cannot refund

• A modded account where the login has already been used and the password changed. At that point the account is yours and cannot be resold or recovered.
• A cash boost or completion run that is already finished and correct. The work has been done on your account and cannot be taken back.
• A change of mind after work has visibly started, beyond the cancellation right below.
• An account that was banned or restricted by Rockstar for activity that was not ours. No boost is ever risk free and we say so on the product pages, but we are only responsible for our own work.

Your right to cancel

If you are a consumer in the UK or the EU you normally have 14 days to cancel a purchase of digital content or services without giving a reason.

Because our work usually begins immediately, we ask you to agree at checkout that we may start straight away, and you acknowledge that you lose the 14-day cancellation right once the service is fully performed or the account credentials have been supplied to you. Until we start, you can still cancel for a full refund.

How refunds are paid

We take payment in cryptocurrency, and crypto payments cannot be reversed by us the way a card payment can. A refund is sent back to a wallet address you give us, in the same asset, at the amount originally paid in that asset. Network fees are deducted from the amount sent. If you would rather have store credit we can do that instead, and it is worth the full amount.

We aim to process approved refunds within 14 days of agreeing them.

How to ask for a refund

Use the contact form or email support@expertmodz.com. Include your order number and what went wrong. A real person reads it.

Your rights come first

This policy is published by ExpertModz. Nothing in it takes away a statutory right you have as a consumer where you live. If your local law gives you more than this policy does, your local law is what applies.